Awhile back, I bought my Kia Optima EX Turbo 2013 from one of Greater Toronto Area dealership. When the deal was all done, they handled getting new license plate/sticker renewal stuff. When I checked the bill upon picking up the car, I found it a bit more than I expected. I called Service Ontario to figure out exact cost of these fees and found out they charged me roughly $20 more.
Yes, it could be considered reasonable as a service fee for handling that on behalf of customer but problem is that it was not mentioned verbally ahead of time nor on the receipt anywhere. So I emailed the sales rep about it. I expected quick answer or some sort over the email and didn't think it was worth calling the dealership about it. I got no answer though so I emailed the rep again and no answer. I got busy with other important stuff and had forgotten about it.
Now I finally joined the optimaforums, I wanted to ask about whether there is a way to leave some sort of feedback about this not-caring sales rep. This person replied emails promptly BEFORE the sale and after the sale, chose easy route of ignoring any inquires and I hope any new customers be aware of this for shopping at this dealership, etc.
Thanks~
Yes, it could be considered reasonable as a service fee for handling that on behalf of customer but problem is that it was not mentioned verbally ahead of time nor on the receipt anywhere. So I emailed the sales rep about it. I expected quick answer or some sort over the email and didn't think it was worth calling the dealership about it. I got no answer though so I emailed the rep again and no answer. I got busy with other important stuff and had forgotten about it.
Now I finally joined the optimaforums, I wanted to ask about whether there is a way to leave some sort of feedback about this not-caring sales rep. This person replied emails promptly BEFORE the sale and after the sale, chose easy route of ignoring any inquires and I hope any new customers be aware of this for shopping at this dealership, etc.
Thanks~