I wanted to take the time to start a thread for David and Eric at K5 Optima Store, in regards to customer service.
I had the pleasure of dealing with both David and Eric, mostly David. He went above and beyond what anyone should be expected to. Response to emails within minutes. Having me contact via phone to discuss personally. The professionalism was remarkable. His products stand for themselves, but his customer service is in a league of its own. Thanks again David. I hope this can open up an avenue for others to express their experiences.
**** of a job for a mainly 1 man (now 2) operation. Good luck guys.
Deuce
Deuce thank you so much for taking the initiative to start this thread on your own like this. I cannot thank you enough for your kindness. This is an absolutely great idea to have a feedback thread here in my own section. Previously all feedback had been left in the Vendor Feedback Thread, however I will make this a sticky thread for members to be able to leave feedback for me directly in our own sub-forum... Look forward to working with you in the future!
So far 2 for 2 on orders for me and I only have positive feedback for David. He runs a tight ship and the customer service is second to none.
Oh yeah, he also takes the oke:'s from us on here in stride and even pushes back... gotta love dealing with people who are down to earth and still have a sense of humor! Very refreshing in the age of "political correctness," too! :thumbsup:
So far 2 for 2 on orders for me and I only have positive feedback for David. He runs a tight ship and the customer service is second to none.
Oh yeah, he also takes the oke:'s from us on here in stride and even pushes back... gotta love dealing with people who are down to earth and still have a sense of humor! Very refreshing in the age of "political correctness," too! :thumbsup:
David is definitely a great guy to work with (haven't worked with Eric yet) and it surprised me that I placed my order at 1 am received confirmation at 2:30 and shipped out that morning, now that's what I call great service lol, definitely will be working with him again
David is definitely a great guy to work with (haven't worked with Eric yet) and it surprised me that I placed my order at 1 am received confirmation at 2:30 and shipped out that morning, now that's what I call great service lol, definitely will be working with him again
Thank you for this. I usually am working on the Optima Forums or my site between the hours of 11am-5pm and then again between 9pm-2am daily. So I'm always around if you need me.
David is a great guy. It's great to work with somebody who has interest in what he is selling. I've bought multiple items from him and have had no problems whatsoever. Customer service is great as well. The steering wheel badge from the 7 pc. set came bent and within 2 hours of me contacting him, a new one was on the way. I'd be more than happy to recommend him to anybody looking to buy stuff for their Optima.
And if you need a New York rep, I'd be more than happy. :wink:
I would like to thank David (K5OS) for an amazing customer service. His word and work through his company is outstanding. I had a LED switchback that was acting up and I was shipped a replacement in 3 business days. I cannot ask for more from an outstanding company. Now my Optima is running the LED switchbacks with everyone's DIY help and it looks amazing!!! I had people literally look back and turn their heads trying to figure out what type of car I have because of K5OS products. I will make this a mission one day to travel and meet this company and give them a hug for the greatest customer service i have had.
David is a great guy. It's great to work with somebody who has interest in what he is selling. I've bought multiple items from him and have had no problems whatsoever. Customer service is great as well. The steering wheel badge from the 7 pc. set came bent and within 2 hours of me contacting him, a new one was on the way. I'd be more than happy to recommend him to anybody looking to buy stuff for their Optima.
And if you need a New York rep, I'd be more than happy. :wink:
I would like to thank David (K5OS) for an amazing customer service. His word and work through his company is outstanding. I had a LED switchback that was acting up and I was shipped a replacement in 3 business days. I cannot ask for more from an outstanding company. Now my Optima is running the LED switchbacks with everyone's DIY help and it looks amazing!!! I had people literally look back and turn their heads trying to figure out what type of car I have because of K5OS products. I will make this a mission one day to travel and meet this company and give them a hug for the greatest customer service i have had.
You're very welcome. Thank you for taking your time to comment in this thread and leave feedback for me. This is truly what makes us strive to keep offering the best customer service we can. Hearing from our customers about their great experience makes doing this job that much better. Glad you're not having any issues now. Remember if you ever have a problem, we stand behind everything we sell and are more than happy to get you or any other customer taken care of right away. I'd love to meet you one day, so if you ever make your way out here, be sure and let me know.
Have to admit that David and all the other guys at K5OS are awesome.
Asked about interior LED's for my 14 and he said that the ones on his site would work, so I ended up ordering them very, very late on Friday night he managed to get them packaged up and shipped on Saturday and here I am on the following Monday and they just arrived. So it took a little over 2 days to go from CA to FL, simply amazing and I can't wait to install them on my car tonight.
With his awesome replies and help you can be certain that they're my first go-to place when it comes to doing any kind of mod on my car.
Have to admit that David and all the other guys at K5OS are awesome.
Asked about interior LED's for my 14 and he said that the ones on his site would work, so I ended up ordering them very, very late on Friday night he managed to get them packaged up and shipped on Saturday and here I am on the following Monday and they just arrived. So it took a little over 2 days to go from CA to FL, simply amazing and I can't wait to install them on my car tonight.
With his awesome replies and help you can be certain that they're my first go-to place when it comes to doing any kind of mod on my car.
This is awesome! I can't thank you enough for taking the time to leave us feedback here. You know that anytime you need help, we're always here for you. Just reach out to myself or Eric and we'd be happy to help out in anyway we can.
Again, thank you so much for sharing this feedback.
I am more then satisfied with the experience ive had over the past few days with David and Eric at the Store. some of the best customer service ive ever had. im new to this vehicle and David taught me a few things. I had a few things in my cart that I was ready to purchase. told him about my order and he halted it. we talked and I had a few things that I didn't need. he then described in detail why I didn't need it, saved me money and kept him a customer for as long as I have this vehicle. thank for all the help on everything this week guys.cant wait to get my products and show them off. will be ordering from you again
I've bought a few items from K5OS, both in the past and more recently, and I'm sure it comes as no surprise that I've always been and continue to be extremely satisfied. Considering the amount of business the forum alone brings them, I think the level of care David and Eric show their customers is nothing short of amazing. These guys really want to make sure you get what you want and you're totally happy with it once you've got it.
I think that I speak for many of the members here at OptimaForums in giving a very big thank you to the guys at K5OS for their dedication to bringing us what we want, at reasonable prices, all in one spot, and really backing up what they sell with great customer care.
Purchased a few products from K5 last week and within a few days, had my toys. The service is nothing short of awesome and the fact that David and Eric are on these forums makes it almost like instant customer service. I highly recommend K5 for anything you need. Also, if you suggest something in the forums and they don't have it (like a new horn), poof there it is next week.
I've bought a few items from K5OS, both in the past and more recently, and I'm sure it comes as no surprise that I've always been and continue to be extremely satisfied. Considering the amount of business the forum alone brings them, I think the level of care David and Eric show their customers is nothing short of amazing. These guys really want to make sure you get what you want and you're totally happy with it once you've got it.
I think that I speak for many of the members here at OptimaForums in giving a very big thank you to the guys at K5OS for their dedication to bringing us what we want, at reasonable prices, all in one spot, and really backing up what they sell with great customer care.
Tom, thank you very much for taking the time to leave this feedback. I really appreciate not only your business, but the fact that you contacted us and gave us the opportunity to earn you as a customer. I very much appreciate the kind words. (Now it's time to update your sig)
Purchased a few products from K5 last week and within a few days, had my toys. The service is nothing short of awesome and the fact that David and Eric are on these forums makes it almost like instant customer service. I highly recommend K5 for anything you need. Also, if you suggest something in the forums and they don't have it (like a new horn), poof there it is next week.
Matt thank you for the feedback as well. Also thank you for recommending us to others. Like you said, even if we don't have it, if you let us know, we'll definitely source it for you. Thank you for being our customer!
Got my 3.0 emblems in and nothing but great service from k5OS. Granted, the emblems were on backorder, but I was informed throughout the process and eventually got them! I'm pretty sure the backorder is all done though haha. Again, thanks David! I'm always sending people your way if I know people with optimas.