Fette Kia Clifton NJ (buyer beware)

I purchased a 2013 Optima EX (with 46 miles on the odometer) on July 8, 2013. They had a group of cars that were marked down about $4,000 below sticker. The sign at the dealership read New Optima $17,990.

After the customary haggling about the price of my trade-in (2010 Forte) we agreed upon a price and I gave them a check for the balance.

After taking delivery I called Sirius Radio to transfer my time from the Forte to the Optima. Sirius informed me my (90 day) trial would end on August 1st. When I questioned why August (I purchased the car in July), they told me Fette Kia started the radio subscription on in May. After 2 phone calls to my salesman (Pedro Martinez) (no return calls) I went to the dealer to complain and they adjusted the time.

Next problem was with my registration..............the temporary license plate they gave me was about to expire so I call Fette to ask when my permanent registration would be issued. I explained to them I needed it soon because I could not use the car with an "expired temp plate". They told me the person working on this was on vacation and I had to check back next week........... I went to the dealer (took a vacation day) to resolve this issue and request another temp plate so I could drive the car to work. The person in the office was staring at her PC screen for a few minutes and asked another employee to take a look. They finally told me that "someone" made a mistake in the system and they had to call my salesman to fix it.

I can understand a "mistake" so I asked for another temp plate because mine would expire the next day. The salesman told me they couldn't give me another temp plate (it costs them money to do this) and he needed my old license plate number and my old registration so he could transfer them to the new car. I explained to him I shredded the old registration and I didn't have the plates with me. I had to go home to make sure I gave him the correct plate number................since he NEVER EVER returns phone calls I had to drive back to the dealer. With my plates in hand I went directly to the sales manager (Pat Rizzo) and told him (in a VERY LOUD voice), I want my $%$ING registration and I want it right &^%$ing now!!!!!!!!!!!!!!!!!!!!!!!!! Five minutes later I had my paperwork. Amazing what you can accomplish with a loud voice (a few choice words) and a showroom full of people.

I went back home to write a complaint to the general manager (Chris Ciresi) of the dealership. I "noticed" all of my paperwork was dated June 8 NOT July 8. I had to wait a couple of hours to return to Fette because I didn't want to say or do something stupid that might end in my arrest. I told the sales manager that we have another problem............he said the person in the office was busy I could wait or they would prepare the papers and call me. I asked him to call me (he never did). I asked him to make sure my Warranty started on the correct date and he looked me in the eye and "assured" me the warranty started on July 8 not June 8. He was sure because he was the one that put this in the computer................................ I had to return to the dealership to question what happened and they issued "one" of the six papers with the correct July 8 date.

I called Kia they told me the Warranty started in April. I explained the situation and they told me the car I purchased was a "test drive demo" and the Fette invoked the warranty in April. Kia told me Fette could fix this and adjust the warranty to start on the correct date (minus the 46 miles) which I could live with.

I have opened two cases with Kia and met with the general manager at Fette in person. My warranty remains April 2013.........

There are a few more problems I could list here but I think you get the message.