Hello,
My dealership lied and never performed service as stated on the paperwork. Can you help suggest how I can best send a letter to Kia corporate about my experience?
The unperformed service was to replace the steering coupling that goes bad, covered under a TSB. Although I didn't pay initially, I assume the dealership get reimbursed for doing this service.
My concern is the dealership is getting paid by Kia because it's covered, but the dealership is not actually doing the work.
Although I went back to the dealership about the symptoms, they wanted $140 diagnostic fee because they insisted the work was done as shown in their tracking system.
I was fed up and decided to just replace the coupling myself. Lo and behold the steering coupling was bad and clearly was the original that had never been replaced. I still kept the old part so I can throw it in their face when they again insist the work had been done.
Here are pictures of the paperwork from when they claimed to have done the work, and today when I replace the coupling myself:
My dealership lied and never performed service as stated on the paperwork. Can you help suggest how I can best send a letter to Kia corporate about my experience?
The unperformed service was to replace the steering coupling that goes bad, covered under a TSB. Although I didn't pay initially, I assume the dealership get reimbursed for doing this service.
My concern is the dealership is getting paid by Kia because it's covered, but the dealership is not actually doing the work.
Although I went back to the dealership about the symptoms, they wanted $140 diagnostic fee because they insisted the work was done as shown in their tracking system.
I was fed up and decided to just replace the coupling myself. Lo and behold the steering coupling was bad and clearly was the original that had never been replaced. I still kept the old part so I can throw it in their face when they again insist the work had been done.
Here are pictures of the paperwork from when they claimed to have done the work, and today when I replace the coupling myself: