[ALL] : Nav GPS Not Connecting Issue
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Thread: Nav GPS Not Connecting Issue

  1. #1
    Newbie
    Join Date
    Apr 2019
    Location
    Toronto, Ontario
    Posts
    5
    Year
    2014
    Make
    Optima
    Model
    2014 Optima SX Turbo
    Trim
    SX Turbo

    Nav GPS Not Connecting Issue

    I've got a 2014 Optima SX Turbo and about a month ago the navigation stopped working properly.

    Viewing the navigation screens I see the map but the current location is stuck at an incorrect location and doesn't move when I drive.

    Looking at the GPS screen in the settings menu, it looks like it is not acquiring a signal from the GPS satellites.

    Is there a way to hard reset the system?
    Has anyone encountered/solved this issue before?

    Thanks in advance,

    Lou

    GPS wrong location:
    Nav GPS Not Connecting Issue-img_2540.jpg

    GPS Settings in the Menu:
    Nav GPS Not Connecting Issue-img_2541.jpg

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  3. #2
    Driver's License
    Join Date
    Oct 2013
    Location
    Southeast
    Posts
    361
    Year
    2016
    Make
    Kia
    Model
    Optima SXL
    Trim
    Snow White Pearl - ................ Aubergine Nappa
    I Searched for - reset button - within Forum and a UNavi owner stated - It turned out to be a faulty antenna, with the possibility that it was also too close to one of the speakers on the dash (and getting interference from the magnet).

    The (system) Reset btn use to be just right of the Pwr/Vol button and I can't see one in pic - Do you? Ball-point-Pen sized hole. See manual, on my former '14 EX manual it's Pg 1-7.

    There is a Re-calibrate Sticky at topic main page top but That presumes a signal.
    Built 12/14/15 -- Bought 12/23/15
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  4. #3
    Newbie
    Join Date
    Apr 2019
    Location
    Toronto, Ontario
    Posts
    5
    Year
    2014
    Make
    Optima
    Model
    2014 Optima SX Turbo
    Trim
    SX Turbo
    Quote Originally Posted by COS-16SXL View Post
    The (system) Reset btn use to be just right of the Pwr/Vol button and I can't see one in pic
    Definitely don't see a reset button beside the power/volume.

    Quote Originally Posted by COS-16SXL View Post
    There is a Re-calibrate Sticky at topic main page top but That presumes a signal.
    I believe the re-calibration sticky is for calibrating the touch screen. But in either case, yes - I have no signal.

    I brought it in to the Kia dealership and the only advice they gave me was to try and hard reset - remove the battery for 20-30 minutes.

    I tried this last night and it took a good minute or two to boot and cleared a lot of the saved settings, so it surely reset - but no luck as the issue is still happening.

    They also said that upgrading the map to the latest software could also work, but may not. I really don't want to buy the new update to find out that it doesn't solve the problem.

    1. Not supporting map updates and improvements for free is absurd
    2. The GPS/Maps failing out of nowhere after only 5 years with no support from Kia is absurd
    3. Kia saying my only option is to *try* to pay for the newest map/update and hope it works is absurd

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  6. #4
    Riding Lawn Mower
    Join Date
    Oct 2018
    Location
    Front Royal, VA
    Posts
    35
    Year
    2019
    Model
    Optima
    Trim
    SX
    Had this happen on my 2019 SX, fortunately it resolved itself after being shut down for 8 hours.

    https://www.optimaforums.com/forum/2...en-screen.html

  7. #5
    Driver's License
    Join Date
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    Location
    Southeast
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    Year
    2016
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    Kia
    Model
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    Trim
    Snow White Pearl - ................ Aubergine Nappa
    You didn't mention an Antenna check at the Svc Ctr - Did they? A Spock Mind-Meld is surely quicker BUT I Presume they can confirm that a good signal is AT the connector where the cable attaches to the Nav Unit.
    Built 12/14/15 -- Bought 12/23/15
    Yokohama Advan Sport A/S ... 235/45R18 (10++ So far)
    Pennz Plat 5W30 SYN
    Trunk-Lift Spring
    HuskyLiners Floor-Trunk



    Diapers, Politicians, & the Media All Need Changing for the Same Reason



  8. #6
    Newbie
    Join Date
    Apr 2019
    Location
    Toronto, Ontario
    Posts
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    Year
    2014
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    Optima
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    2014 Optima SX Turbo
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    SX Turbo
    Quote Originally Posted by COS-16SXL View Post
    You didn't mention an Antenna check at the Svc Ctr - Did they? A Spock Mind-Meld is surely quicker BUT I Presume they can confirm that a good signal is AT the connector where the cable attaches to the Nav Unit.
    Really disappointed with Kia Service. I understand that the car is about 5 years old, but they are basically telling me that even checking what the issue is will cost me.

    Not only that, but their best suggestion is to try buying an expensive map upgrade. Might work, might not - who knows? Oh and you can't refund it. Sorry.

    I've felt this the entire lifespan of ownership. Really nice people at Kia, but they aren't afraid to say - any work we do (even diagnosis) is $$$.

    I've been so happy with this car - at the time of purchase, there was nothing comparable on the market, which has now seemed to force all competitors to offer the same full feature set in their vehicles.

    I'm now likely going to sell this vehicle and get a different brand.

  9. #7
    Driver's License
    Join Date
    Oct 2013
    Location
    Southeast
    Posts
    361
    Year
    2016
    Make
    Kia
    Model
    Optima SXL
    Trim
    Snow White Pearl - ................ Aubergine Nappa
    Call around .... See IF capable (1st), then what an Audio Install shop would chg to test the Nav Antenna. Feel certain it's Much less than a dealer Svc.
    I wouldn't give up (at least) until I knew antenna was Good / Bad.
    Last edited by COS-16SXL; Today at 09:09 AM.
    Built 12/14/15 -- Bought 12/23/15
    Yokohama Advan Sport A/S ... 235/45R18 (10++ So far)
    Pennz Plat 5W30 SYN
    Trunk-Lift Spring
    HuskyLiners Floor-Trunk



    Diapers, Politicians, & the Media All Need Changing for the Same Reason



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