Cooltrade,
This is not how we like to conduct business. But, since you have been unwilling to communicate with us through email, we are having to publicly call you out here on the forums. You even hung up on me the two times I called your office as of two nights ago after your former employee recommended I call you directly.
First of all, I DO NOT WANT TO post order information publicly. However, you are forcing me to do so in order to prove that you have not fulfilled our order.
YOU HAVE NOT FULFILLED OUR ORDER and have EXACTLY 500 units oustanding with us. If I need to reference back to the exact messages that I've been sent, I will do so and post them here for all to see.
Lastly, you originally committed to warranty replacements. Are you going to honor that commitment or not? Let's be responsible about this issue as it's not just our brand that's taking a loss here. Cooltrade more so than us because you're the ones with the defective products.
Here's what I would like for you to post publicly. All tracking numbers associated with our shipments. I have attached a screenshot of the order that is currently still open and would satisfy ALL OF THE REMAINING OPEN ORDERS on our end. Although I can understand why you might not want to fulfill that with us at this time.
Here are tracking numbers for the two orders you have sent us:
(1) EG136814628KR
(2) EG137089180KR (sent to the wrong address mind you)
(3) Never Shipped
Can we the customers file a warrantee claim through you for our defected badges or any other of your distributors. In all honesty I've waiting months and don't care who warrantees this product as long as I get a replacement. I just want new badges and to wipe my hands clean if this whole thing.
Twotoned, we'd still prefer to do this ourselves and I guarantee that we will do so in time, but at this point, we're at the Mercy of Cooltrade to not only fulfill our order, but provide us with warranty replacements as well. We've already replaced over 250 emblems out of our pockets that have not been reimbursed by Cooltrade via replacement of new inventory.
Hey Karbon Koncepts (Will),
We cannot understand you why you are trying to blame us on this. I wanna laugh about this debate because whatever you saying is not even true.
Whatever you ordered to us was already shipped, and I got a great news about you that you are losing your trust by customers.
You had received all orders and collected all money from customers. And, we do not have order from you.
Are you planning to do something crazy?
Let me hear about your plan. If you want to have something to talk about, email us whenever you want to make excuse.
Cooltrade.
It's quite simple. You haven't filled our order. Let's do business as usual privately and we won't resort to posting publicly.
You have not responded to the 7 emails we've sent since September 9th which had included a new order. You have not emailed us at all with the exception of telling us that you were going to post something on the forums.
You specifically have said this twice now, "If you have something to say, please tell me." and "If you want to have something to talk about, email us whenever you want to make excuse."
I replied immediately to your email and received no response.
I have requested information from you here and received no response.
Who is hiding what information at this point and who is lying to whom?
Se Mi. This is now in your hands. Act accordingly to get this resolved.
Hey cooltrade,
can you answer my question as to where I can return your product to recieve a replacement? Instead of attacking the other vendor can you produce and evidence to your claims? Have you actually been in contact with Karbon Koncepts? Did they recieve all the shipments? Will you send them badges to replace the warrantee claims for your defected products? He's not the only one losing trust in customers. You are too. The fact is you had problems with your product which is the real reason this whole problem occurred. Instead of attack each other lets start thinking about the customers? Cooltrade what are you going to do to correct the issue with the peeling badges for the customers? Please give some real answers for the customers. I don't think many of us care about who did what but more who will do what for us affected customers.
We have provided everything we can from our end. Tracking numbers, orders, and our story all aligns properly. They owe us exactly 500 units based on our inventory receiving as well as their own former employee who sent us the information in a text message (pictured above). There's absolutely nothing left that I can do to fix this from a business relationship standpoint.